Frequently Asked Questions
Supporting Insurance • Legal • Logistics • Open Market networks with unified, compliance‑ready infrastructure.
This FAQ covers general platform usage and network‑specific guidance for each role and workflow.
⭐ GENERAL FAQ (For All Users)
1. What is this platform?
A unified support hub providing structured workflows, documentation tools, and educational resources across four networks: Insurance, Legal, Logistics, and Open Market.
2. Who is this platform for?
Consumers, policyholders, clients, adjusters, attorneys, vendors, contractors, carriers, TPAs, agencies, and marketplace partners.
3. How do I access my network?
Start at edfreeney.biz/network and select your network and role.
4. What does “compliance‑first” mean?
Every workflow is built to maintain documentation integrity, preserve audit trails, and support regulatory or legal review.
5. What information do I need to get started?
Claim/case numbers, policy or contract numbers, job IDs, contact information, and supporting documents.
6. What does the platform NOT do?
It does not make claim decisions, provide legal advice, replace carrier or court systems, or guarantee outcomes.
7. How is documentation handled?
All networks follow the same standards: clear timelines, neutral language, evidence‑based exhibits, and regulator‑ready formatting.
8. What if I’m unsure which network applies?
Start at edfreeney.biz/network — each network is clearly described.
9. How do I schedule a consultation?
Each network includes a Consult option with role‑aware intake.
10. What does “Powered by Ed Freeney & Associates LLC” mean?
All networks operate under one unified company with shared support systems and documentation standards.
11. Is my information secure?
Authentication is handled by Apple, Google, or Microsoft. Passwords are not stored by the platform.
12. How do I get help?
Use the Support or Consult options within your network.
🛡️ INSURANCE NETWORK FAQ
1. What does the Insurance Network cover?
Claim intake, documentation, evidence uploads, appointment logic, adjuster tools, and policyholder‑facing support.
2. Can this platform file or reopen a claim?
No. It provides structure and documentation, but claims must be filed with your carrier.
3. What documents should I upload?
Photos, estimates, receipts, timelines, correspondence, and any carrier communications.
4. Does this platform communicate with my carrier?
You control all communication. The platform prepares structured documentation you can send.
5. Can adjusters use this platform?
Yes — adjusters can use it for file integrity, evidence paths, and structured communication.
6. What if my carrier has multiple claim numbers?
The platform helps you document segmentation and maintain a unified timeline.
⚖️ LEGAL NETWORK FAQ
1. What does the Legal Network support?
Case routing, demand building, evidence comparison, structured communication, and exhibit generation.
2. Does this platform provide legal advice?
No. It provides structure, documentation, and clarity — not legal representation.
3. Can attorneys use this for client intake?
Yes — the Legal Network includes role‑aware intake and documentation tools.
4. What documents should clients upload?
Photos, timelines, correspondence, medical records (if applicable), and any evidence relevant to the case.
5. Does this replace my attorney’s system?
No. It supplements case preparation with structured, regulator‑grade documentation.
6. Can this be used for DOI or regulatory exhibits?
Yes — the Legal Network supports exhibit formatting and evidence comparison.
🚚 LOGISTICS NETWORK FAQ
1. What does the Logistics Network support?
Routing, dispatch, scheduling, service tracking, handoff logic, and verifiable status updates.
2. Does this platform replace my delivery app?
No. It provides structure, documentation, and transparency for logistics workflows.
3. What information do I need to start a job?
Job ID, pickup/dropoff details, contact information, and any relevant instructions.
4. Can vendors track their service history?
Yes — the platform maintains transparent service records and timelines.
5. What if a delivery is disputed?
The platform helps document the timeline, handoff, and evidence for review.
6. Can shops or dispatch teams use this?
Yes — the Logistics Network supports multi‑role coordination.
🛒 OPEN MARKET NETWORK FAQ
1. What does the Open Market Network support?
Requests, offers, project‑based work, lead management, and structured expectations between vendors and consumers.
2. Can I use this to hire a contractor?
Yes — the Open Market Network helps you submit requests and track progress.
3. How do vendors receive leads?
Through structured intake forms and role‑aware workflows.
4. What information should vendors provide?
Service details, availability, pricing, documentation, and photos of completed work.
5. Does this platform handle payments?
No. Payments are handled outside the platform.
6. Can consumers track project progress?
Yes — the platform provides transparent updates and documentation.